Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and refund policy.
1. Returns:
You have 30 days from the date of delivery to initiate a return. To be eligible for a return, the item must be unused and in the same condition as when you received it. Please ensure the product is in its original packaging.
2. Refunds:
Once we receive your returned item and inspect it, we will process your refund. The refund will be issued to your original payment method. Please note that it may take 3-5 business days for the refund to reflect in your account.
3. Return Shipping:
The cost of return shipping will be the responsibility of the customer unless the return is due to our error or a defective product.
4. Exchanges:
At this time, we do not offer direct exchanges. If you need a different item, please return the original one for a refund and place a new order.
5. Damaged or Defective Items:
If your item arrives damaged or is defective, please contact us within 7 days of receiving the order. We will arrange a return or replacement at no additional cost.
For any further questions or to initiate a return, please contact our customer support team at info@cglockworks.com or text us at +1 (236) 600-0699.
