Thank you for shopping with us.
We want you to be completely satisfied with your purchase.
If you are not happy with your order, we offer a hassle-free return and refund policy.
1. Returns
Q: How do I initiate a return?
A: To initiate a return, please contact our customer support team at info@cglockworks.com or call us at +1 (236) 600-0699. You have 30 days from the date of delivery to start the return process. Our team will provide you with instructions on how to return your item.
Q: What if I’ve lost the original packaging?
A: The item should be returned in its original packaging for a full refund. If you don’t have the original packaging, please contact our customer support team for further assistance.
Q: Can I return a used item?
A: No, items must be unused and in the same condition as when you received them to be eligible for a return.
Q: What if I missed the 30-day return window?
A: Unfortunately, we can only accept returns within 30 days from the date of delivery. If you missed this window, please contact our customer support team to discuss your situation, and we will do our best to assist you.
2. Refunds
Q: How long will it take to get my refund?
A: After we receive and inspect your returned item, your refund will be processed. Please allow 3-5 business days for the refund to reflect in your account.
Q: Will I be refunded the full amount of my purchase?
A: Yes, provided the item is returned in its original condition. If there are any issues, such as damage or missing parts, it might affect the refund amount.
3. Return Shipping
Q: Who pays for the return shipping?
A: Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
Q: How do I get a prepaid return shipping label?
A: If the return is due to our error or a defective product, please contact our customer support team. We will provide you with a prepaid return shipping label.
4. Exchanges
Q: Can I exchange my item for a different size or color?
A: Currently, we do not offer direct exchanges. To get a different item, please return the original one for a refund and then place a new order.
Q: How do I return an item for a refund?
A: Contact our customer support team to initiate the return process. Once the return is processed, you will receive a refund to your original payment method.
5. Damaged or Defective Items
Q: What should I do if my item arrives damaged?
A: Contact us within 7 days of receiving your order. We will arrange for a return or replacement at no additional cost.
Q: How do I report a defective item?
A: Please email us at info@cglockworks.com or call us at +1 (236) 600-0699 within 7 days of receiving the defective item. We will assist you with the return or replacement process.